Effective Date: July 1, 2026
At Smart-Service (smart-service.top), we are committed to safe, humane logistics for all live birds and secure packaging for our farm fresh organic eggs. Please read our guidelines below.
To prevent temperature stress, we transport mature hens, ducks, and day-old breeders strictly in temperature-controlled, fully-vented cargo boxes. Shipping times are coordinated early in the morning or late evening depending on weather reports.
In the highly unlikely event of bird mortality during cargo transit, Smart-Service will replace the birds free of charge or issue a 100% refund for the affected livestock, provided:
Eggs are packed in shock-absorbing foam crates. If transit causes more than 5% cracked eggs, notify us with photo evidence within 4 hours of delivery. We will issue a replacement credit or adjust your billing invoice accordingly.
Orders can be cancelled or rescheduled up to 5 days before the scheduled dispatch date. Booking deposits are non-refundable after this window as we dedicate logistics and custom vaccinations to your order.